Hardware Warranty Policy

Effective Date: November 3, 2023

1. Warranty Coverage

Novant, LLC, a Virginia limited liability company (“Company”) warrants that its embedded hardware device ("Product") is free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of purchase by the original end-user purchaser ("Warranty Period"). This warranty is subject to the terms, conditions, and limitations set forth herein.

2. Warranty Claim Procedure

To make a warranty claim, the original end-user purchaser must do the following:

(a) Contact Company customer support at support@novant.io to initiate the warranty claim.

(b) Provide proof of purchase, including the original purchase receipt, which must show the date of purchase and the Product's serial number.

(c) Explain the defect or issue encountered with the Product.

3. Warranty Remedies

During the Warranty Period, Company, at its sole discretion, will repair or replace the defective Product with a new or refurbished Product of the same or equivalent model. The replacement Product is warranted for the remainder of the original Warranty Period or 90 days, whichever is longer.

4. Exclusions and Limitations

This warranty does not cover:

(a) Defects or damage resulting from misuse, accident, negligence, unauthorized modification, or improper installation.

(b) Defects or damage resulting from exposure to extreme environmental conditions, including but not limited to moisture, extreme temperatures, and dust.

(c) Normal wear and tear, including cosmetic damage.

(d) Consumable components such as batteries and accessories.

(e) Any Product on which the serial number has been removed, altered, or defaced.

(f) Third-party products or services that are not provided by Company.

(g) Loss of data or software due to Product malfunction.

(h) Any damage or loss due to acts of nature, theft, or vandalism.

5. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, COMPANY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, COMPANY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PRODUCT WILL BE ERROR-FREE OR UNINTERRUPTED.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS WARRANTY OR THE USE OF THE PRODUCT. COMPANY'S AGGREGATE LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT.

7. Governing Law

This Warranty Policy shall be governed by and construed in accordance with the laws of the United States and the Commonwealth of Virginia, without regard to its conflict of law principles.

8. Changes to the Warranty Policy

Company reserves the right to change or modify this Warranty Policy at any time without prior notice. Any changes will be effective upon posting on Company's website or providing notice to the original end-user purchaser.

Novant LLC
14321 Winter Breeze Dr, Suite 16
Midlothian, VA 23113

support@novant.io

By purchasing and using the Product, the original end-user purchaser agrees to be bound by the terms and conditions of this Warranty Policy.